Returns, Exchanges & Cancellations

All Sales Are Final

At Maco Decor, all sales are final. We do not accept returns, exchanges, or cancellations due to changes of mind, incorrect product selections, or personal preferences, except where required by applicable law.

Please carefully review all product descriptions, dimensions, colors, sizing information, and estimated shipping timelines before completing your purchase.

Order Cancellations & Changes

Once an order has been placed, it is considered final. Customer-requested cancellations are not guaranteed.

If you notice an error in your order, please contact us immediately at contact@macodecor.com. We will make reasonable efforts to assist with changes before your order has been processed or shipped.

In exceptional circumstances, Maco Decor may approve a cancellation at its discretion. Any approved cancellation will be handled in accordance with applicable law and payment-provider requirements.

If Maco Decor must cancel an order or a refund is required by law, the customer will receive the applicable refund without a cancellation or processing fee.

Damaged, Defective, or Incorrect Items

We carefully inspect and package each order before shipment.

If your order arrives damaged, defective, or incorrect, please contact us at contact@macodecor.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Customers will not be responsible for return shipping costs when Maco Decor is responsible for an error or when applicable law requires us to cover those costs.

The 7-day reporting period does not limit any rights or remedies provided by applicable law.

Handmade & One-of-a-Kind Products

Many of our products are handmade or handwoven, making each piece unique. Slight variations in color, texture, pattern, and dimensions are natural characteristics of handmade products and are not necessarily considered defects.

Due to their unique nature, exact replacements may not always be available.

Custom Orders & Preorders

Custom-made, special-order, and preorder items are final sale, except where otherwise required by law.

Please carefully review all product specifications, sizing information, and estimated production and shipping timelines before purchasing.

Production and shipping timelines are estimates and may vary. If an order cannot be shipped within the applicable promised timeframe, we will provide any required delay notices, cancellation options, or refunds in accordance with applicable law.

Shipping & Delivery

Once your order has shipped, tracking information will be provided when available.

If your shipment is lost, delayed, or arrives damaged, please contact us so we can assist with investigating the issue with the shipping carrier.

Maco Decor will honor applicable legal obligations regarding lost, undelivered, or damaged merchandise.

International Orders

International customers are responsible for applicable customs duties, import taxes, and other fees imposed by their destination country unless otherwise stated at checkout.

Questions or Concerns

If you have questions about your order or our policies, please contact us at contact@macodecor.com.

Thank you for supporting Maco Decor and appreciating the unique character of handmade products.