Shipping & Delivery Policy

At Maco Decor, we carefully prepare and package each order to ensure your items arrive in excellent condition. We work with USPS, FedEx, and freight carriers to accommodate shipments of various sizes.

Domestic Shipping (United States)

Order Processing

Orders for in-stock items are typically processed and shipped within 3–5 business days after payment confirmation, excluding weekends and holidays.

Shipping & Delivery

• Orders ship from Northern California.

• Standard ground shipping typically takes 3–5 business days after dispatch, depending on your location and the shipping carrier.

• Free standard ground shipping is available on orders of $100 or more within the 48 contiguous United States.

• Shipping charges for orders under $100 are calculated at checkout.

• Additional shipping charges may apply to Alaska and Hawaii.

• We currently do not ship to P.O. Boxes, APO, or FPO addresses.

Delivery estimates are not guaranteed. If you need expedited shipping, please contact us at contact@macodecor.com before placing your order to discuss available options.

Preorders & Made-to-Order Items

Certain products, including our Baby Alpaca Collection, are available for preorder and require additional production time.

Our baby alpaca socks have an estimated delivery timeline of approximately 8 weeks from the date of purchase. This includes approximately 6 weeks for production and an additional 2 weeks for international transportation, order processing, and domestic delivery.

Delivery timelines are estimates and may vary. If we cannot ship within the applicable promised timeframe, we will provide any legally required delay notifications, cancellation options, or refunds.

Tracking & Delivery

Once your order ships, you will receive tracking information when available.

If your tracking information shows that your package has been delivered but you have not received it, please contact us promptly so we can help investigate the issue with the shipping carrier.

Maco Decor is not responsible for losses resulting from customer-provided incorrect shipping information to the extent permitted by applicable law.

We will honor all applicable legal obligations concerning lost, misdelivered, or undelivered orders.

Damaged Shipments

We take care to package each order securely.

If your package arrives damaged, please contact us at contact@macodecor.com within 7 days of delivery and include your order number and photographs of the item and packaging.

We will review the situation and provide an appropriate resolution in accordance with our Returns, Exchanges & Cancellations Policy and applicable law.

This reporting timeframe does not limit any rights provided by law.

International Shipping

International shipping may be available upon request.

Please contact us at contact@macodecor.com before placing an international order to receive a customized shipping quote and confirm delivery availability.

Customs & Import Duties

International customers are responsible for any applicable customs duties, import taxes, and fees imposed by their destination country unless otherwise stated.

Customs clearance may cause additional delays beyond our control.

Questions About Shipping

For shipping questions or assistance with your order, please contact us at contact@macodecor.com.

Thank you for shopping with Maco Decor!